I was talked into joining ID by a family member despite being happy with my other provider I moved to ID. Gave my PAC and requested last Tuesday as the date. Transfer still hasn't happened, no notification of when it will and I've been missing important calls. I cannot get hold of anyone to resolve this and now I'm wondering if I should just go back to my previous provider, at least I could speak to someone there and not be left with a chat bot that says it is going to transfer me to an agent but doesn't. How do I get hold of someone to fix this? I desperately need my number to change and I need to know when it is going to complete. Really not a good start.

Hi @Kathryn10637My deepest apologies for the inconvenience. I've just sent you a private message to help get this sorted.To find it, click your profile picture in the top-right corner and select ‘Private Messages’.You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overviewI'll speak to you there.Thanks.-Isa🎀

number still hasnt transferred and no clear indication of when it will happen

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