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Question

number still hasnt transferred and no clear indication of when it will happen

  • October 20, 2025
  • 1 reply
  • 44 views
K
Community Member

I was talked into joining ID by a family member despite being happy with my other provider I moved to ID. Gave my PAC and requested last Tuesday as the date. 

 

Transfer still hasn't happened, no notification of when it will and I've been missing important calls. I cannot get hold of anyone to resolve this and now I'm wondering if I should just go back to my previous provider, at least I could speak to someone there and not be left with a chat bot that says it is going to transfer me to an agent but doesn't.

 

How do I get hold of someone to fix this? I desperately need my number to change and I need to know when it is going to complete.

 

Really not a good start.

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 20, 2025

    Hi ​@Kathryn10637 

    My deepest apologies for the inconvenience. I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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