O2 PAC Number not recognised by iD Mobiles set up | iD Mobile Community
Skip to main content
Question

O2 PAC Number not recognised by iD Mobiles set up

  • August 14, 2025
  • 3 replies
  • 25 views

Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct. 

3 replies

Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 14, 2025

Hi ​@Lapalfan  is the transaction number beginning with a 4? Is your PAC from O2 still valid?


  • Author
  • New Contributor
  • August 14, 2025

Hi ​@Lapalfan  is the transaction number beginning with a 4? Is your PAC from O2 still valid?

Yes, in the email, it even states “your transaction number for switching is:”.


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 14, 2025

OK ​@Lapalfan 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.