Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct.

Hi @Lapalfan is the transaction number beginning with a 4? Is your PAC from O2 still valid?

O2 PAC Number not recognised by iD Mobiles set up

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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