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Lapalfan
New Contributor
August 14, 2025
Question

O2 PAC Number not recognised by iD Mobiles set up

  • August 14, 2025
  • 3 replies
  • 50 views

Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct. 

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    3 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 14, 2025

    Hi ​@Lapalfan  is the transaction number beginning with a 4? Is your PAC from O2 still valid?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    LapalfanAuthor
    New Contributor
    August 14, 2025

    Hi ​@Lapalfan  is the transaction number beginning with a 4? Is your PAC from O2 still valid?

    Yes, in the email, it even states “your transaction number for switching is:”.

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 14, 2025

    OK ​@Lapalfan 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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