Community Member

old iD mobile plan to new iD mobile plan

1 reply
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Bought a new mobile with iD mobile plan, how do I cancel my old phone which was also on id mobile plan and transfer to my new one across iD

Gemma M

iD Mobile Employee

Hi @Rinata,

Thanks for getting in touch.

Unfortunately, iD Mobile doesn't support internal number transfers between two iD Mobile plans. This means you can't move your existing iD Mobile number directly onto another iD Mobile contract.

The only way to keep your existing number and have it under a different iD Mobile plan would be to first transfer the number to another network using a PAC code, and then transfer it back to iD Mobile on the new plan using a new PAC code from that network.

If you simply cancel your old plan, you'll lose the number attached to it.

Regards,

Gemma M
The iD Mobile Social Media Team

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