Old number has not ported across

Hello

I provided a PAC number when I bought my new plan. I've had the SIM card delivered but my old number has not come across. Please could you help?

Kind regards,

Claire

iD Mobile Employee

Hi @TheresaF,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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