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Community Member
August 12, 2026
Question

Old number has not ported across

  • August 12, 2026
  • 1 reply
  • 9 views

Hello

I provided a PAC number when I bought my new plan. I've had the SIM card delivered but my old number has not come across. Please could you help?

Kind regards,

Claire

    1 reply

    iD Mobile Employee
    August 12, 2026

    Hi ​@TheresaF,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.