Hi ​@Cheryl21 

The only way for you to transfer your old number to a new contract with iD Mobile is if you requested a PAC code from your old network then used that for the transfer.

If you did use a PAC code then your mobile may show a different number because iD Mobile assigns a temporary number to your new SIM card until your actual number transfer finishes processing and is activated.
Why This Happens:-
Processing time: Moving a number takes 1 to 2 working days after you submit your PAC code.
Temporary SIM: The network gives you a temporary number so your new SIM works for calls, texts, and data right away.
Device memory: Your phone or messaging apps (like iMessage on iPhone) might still hold onto the temporary number even after the transfer finishes.
How to Fix It:-
Wait for completion: Check your iD Mobile App to see if your real number shows up there. If it does, the network transfer is done.
Restart your phone: Turn your mobile off and back on to update the network connection.
Update iPhone settings: Go to Settings > Phone > My Number and type in your real number. Turn iMessage off and back on under Settings > Messages.Update
Android settings: Go to Settings and check your phone status or SIM card settings to see if your number needs a manual update.

If you didn’t use a PAC code you might still get your old number back if your old network account is still active or if the number is sitting in a quarantine period, but you must act quickly.
What to Do Next:-
Check if your old account is active: If your old SIM card still works or your old account hasn't fully closed, call your old network right away. Ask them for a PAC code (Porting Authorisation Code). Submit the PAC to iD Mobile: Once you get the valid PAC code from your old provider, log into your iD Mobile Account or use the iD Mobile app to submit the code under the "Switch to iD" section so they can pull your old number over.
Contact iD Mobile Live Chat if the account is closed: If your old network already disconnected your service, your number may be in a temporary quarantine period (up to 6 months) before it gets recycled. Reach out to iD Mobile Support via their live chat or social media to see if they or your previous provider can retrieve it. (Note that if the number has already been completely disconnected and recycled, it cannot be recovered)

Contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x



 

Hi ​@Cheryl21 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team 

Hi, I recently transferred my old phone number back to my iD Mobile SIM using my PAC code. However, although I can now use my old number for calls, my text messages are still showing as coming from my original iD Mobile number.

It appears that my phone is currently operating with two different telephone numbers. Please could you investigate and resolve this as soon as possible, ensuring my old number is fully transferred and working correctly for both calls and text messages?

This issue is now affecting my business. I am self-employed and rely on my old number for client communication. I am concerned that clients may have already sent me text messages that I have not received, as they will be messaging my usual business number. I have no way of knowing how many messages I may have missed, and this could be affecting my business and my income.

I urgently need my old number restored fully so that I can receive all calls and text messages as normal. Please treat this as a priority and let me know what needs to be done to resolve it.

Thank you.

Hi, I recently transferred my old phone number back to my iD Mobile SIM using my PAC code. However, although I can now use my old number for calls, my text messages are still showing as coming from my original iD Mobile number.

It appears that my phone is currently operating with two different telephone numbers. Please could you investigate and resolve this as soon as possible, ensuring my old number is fully transferred and working correctly for both calls and text messages?

This issue is now affecting my business. I am self-employed and rely on my old number for client communication. I am concerned that clients may have already sent me text messages that I have not received, as they will be messaging my usual business number. I have no way of knowing how many messages I may have missed, and this could be affecting my business and my income.

I urgently need my old number restored fully so that I can receive all calls and text messages as normal. Please treat this as a priority and let me know what needs to be done to resolve it.

Thank you.