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Community Member
Zzf20
Community Member
Aug 29, 2026 7:46 AM UTC

Old phone number still hasnt been transferred over

I've had this SIM card for 2 weeks now and today was supposed to be when my old phone number transfers over but it still hasn't happened yet 

    2 replies

    Active Contributor
    JP7
    Active Contributor
    Aug 29, 2026 8:11 AM UTC

    You should opt for E-Sim next time if your smartphone accepts one. It’s much quicker. Takes less than 24 hrs another always having to get a manual Sim through the post etc 

     

    summer holidays so some uk staff are still on holiday. Should get done next week or before, now, back to normal etc. 

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Aug 30, 2026 10:47 AM UTC

    Hi ​@Zzf20,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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