one time passcode not being recievved

Hi ​@Rockville,

Thanks for getting in touch, and I’m sorry to hear you’re having trouble receiving the OTP to activate your account.

If your number transfer (PAC/port) has recently completed, this can sometimes temporarily affect services such as OTP texts while the number fully finishes provisioning across the network.

We’d recommend trying the following first:

• Restart your phone completely
• Toggle Airplane Mode ON for 30 seconds, then OFF again
• Ensure you have signal and can send/receive normal texts
• Try removing and reinserting the SIM (if physical SIM)
• Make sure the transferred number is showing correctly on the device

If you’re using an iPhone after a number transfer, we’d also recommend:

• Go to Settings
• Tap Phone
• Tap My Number
• Ensure your transferred number is showing correctly
• If an old/temporary number appears, update it and save

If the port has only recently completed, it may also be worth allowing a little additional time for all messaging services to fully sync.

If the OTP still does not arrive, please contact our Live Chat team so they can check whether the number transfer has fully completed and investigate the activation further:

Regards,

Gemma M

The iD Mobile Social Media Team