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Community Member
September 23, 2026
Question

order confirmed but no phone number

  • September 23, 2026
  • 1 reply
  • 5 views

I bought a sim only plan. I’ve received confirmation and sim is on route but I don’t have a phone number yet? Would they have sent it through by now? I’ve got a message saying if you want to switch send your pac code but I’m not switching - just setting up

a new phone 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@J00le5,

     

    Thanks for getting in touch.

     

    As you’re setting up a brand-new SIM-only plan and aren’t transferring an existing number, you’ll be given a new iD Mobile number. Once your SIM arrives, it should already be activated and ready to use.

     

    You can find your new number in a few ways:

    • Check your Welcome to iD email, as your new iD Mobile number should be provided there.
    • Insert the SIM into your phone and make a call or send a text to another phone you have access to. Your new number should be displayed.
    • On iPhone, go to Settings > Phone > My Number.
    • On Android, go to Settings > About phone > Phone number. The exact steps may vary depending on your handset.

     

    As you’re not switching an existing number over, you can ignore the message asking you to provide a PAC code.

     

    If you still can’t locate your number once the SIM has arrived, please let us know and we’ll advise further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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