I placed an order on 28th May and the order has been confirmed but I have not received the eSIM. I have checked my junk/spam folder and there is nothing there.
Question
Order placed and conformed. No eSIM received.
+11Hi
I am so sorry to hear that you have not yet received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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