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Community Member
June 3, 2026
Question

Order placed and conformed. No eSIM received.

  • June 3, 2026
  • 1 reply
  • 15 views

I placed an order on 28th May and the order has been confirmed but I have not received the eSIM. I have checked my junk/spam folder and there is nothing there.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 4, 2026

    Hi ​@dnwltrs,

     

    I am so sorry to hear that you have not yet received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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