Community Member

OTP not being received. Recent switch 28.02.2025 22:00 should have been finalised

Forum|Forum|10 months ago
October 29, 2025
1 reply
68 views

Hello. I initiated 3 conversations with the live chat agents, first one told me that regardless that I received a message from idmobile that the port has finalised I should wait for 22:00 (24.10). 2nd one walked me through a multitude of fixes with the last resort to go to Currys and request a new SIM. Did that. Part of issue solved, any kind of OTP, security check, confirmation, still not received. 3rd one interrupted (25.10.2025).

Now I can't access the live chat in any way I try and I also cannot receive any sort of OTP messages, probably a issue with split port after transferring from another network.

How can I access and receive any kind of support?

Lamiya C

iD Mobile Employee

Hi @Idtx ,

I’m really sorry to hear about the difficulties you’ve faced. From what you’ve described, it sounds like there may be a split port issue, which can affect services like receiving OTPs and security messages. To help resolve this, here are a few steps you can take:

-Restart your device — this can help refresh the network connection.

-Check your message settings — ensure your SMS service centre number is correctly set.

-Try the SIM in another device — this can help rule out any device-related issues.

-Contact us via email — since you’re unable to access Live Chat or pass security via phone, please email us at socialqueries@idmobile.co.uk with your full name, postcode, and a brief summary of the issue. We’ll escalate this to the relevant team for investigation.

Lamiya
iD Mobile Social Media Team

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