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Community Member
June 13, 2026

pac

Hi, 

I've had my new phone and sim delivered and the number was supposed to swap over on Thursday 11th June. It hasn't done it yet.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@Gingerjack89 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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