Community Member

Pac Change

1 reply
38 views

Been trying to submit PAC code. Using the app going to plan then switch to ID mobile, the I get redirected to web page and click plan again then constantly getting "oops something has gone wrong". When in live chat keep getting unavailable to chat try again later. Is anyone available to help......been going on all weekend.... completely unacceptable.

M

Michael Z

iD Mobile Employee

Hi @Andys

Sorry to hear you’re having difficulty submitting your PAC code to transfer your number — we sincerely apologise for the inconvenience.

I’ve just sent you a private message to help get this sorted.

To view it, click your profile picture in the top-right corner and select ‘Private Messages’, or use this direct link to your inbox:
👉 https://community.idmobile.co.uk/inbox/overview

I’ll continue supporting you there.

Alternatively, you can also reach out to our Live Chat team: https://www.idmobile.co.uk/live-chat, who will be happy to assist further.

Michael Z

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