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Community Member
Bobbyscott12
Community Member
May 11, 2026

pac code

Have just ordered a phone and need to add the pac code to retain my old number. struggling to login to the id app as don’t have an id phone number. how do i access the app without it?

    4 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 12, 2026

    Hi ​@Bobbyscott12,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    wadewilson
    New Contributor
    September 2, 2026

    i have the same issue can you assist?

    New Contributor
    wadewilson
    New Contributor
    September 2, 2026

    i have the same issue can you assit?

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 7, 2026

    Hi ​@wadewilson 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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