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Active Contributor
August 13, 2026

Pac code

  • August 13, 2026
  • 1 reply
  • 8 views

I recently returned my phone due to connection problems & requested to cancel my contract. I received a small to say my sim would be moved to sim only. But when I went o  the app it says my account is now closed. I requested my pac code several times & have not received it. I can't get it via sms as I  am not any network with been disconnected by ID so need it sending via my email but still haven't received it can anyone help please ?

    1 reply

    iD Mobile Employee
    August 13, 2026

    Hi ​@Dexter-Bella,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.