Hi @CameronK1
Thank you so much for sharing your question with us, sorry if you are finding difficulty with transcending over smoothly.
We'd be happy to help. To arrange your number transfer, please let us know which date you'd like your PAC switch to take place. Number transfers can be scheduled for an available working day, and the switch will usually complete by 10pm on the selected date.
If you're unsure which date to choose, let us know your preferred day and we'll advise on the next available switching date.
Alternatively, if this does not solve the issue, reach out to us through our live chat portal using this link:
https://www.idmobile.co.uk/live-chat
Regards,
Zubair
ID Mobile Social Media Team
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