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Community Member
August 18, 2026
Question

pac code not working

  • August 18, 2026
  • 10 replies
  • 85 views

Hi - I keep getting an error when trying to use the PAC code given to me. Can someone assist? 

    10 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@James12345, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    October 8, 2026

    Hi im having issues to pac expires end of Oct. Would like to keep old number

    New Contributor
    August 23, 2026

    Hi, I’m having the same issue - are you able to help? 
     

    thanks

     

    chris

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@Crawlings, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    September 10, 2026

    i have the same issue

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@merb0, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    September 20, 2026

    I am having the same issue, my PAC code is valid until the 24/09, and switch date is showing as 22/09 but it is giving an error screen that the date is invalid 

     

    iD Mobile Employee
    September 21, 2026

    Hi ​@MQU.

     

    Thank you for your post. I'm sorry you're seeing an error when you try to set your switch date.

     

    Transfers aren't processed on weekends, bank holidays or public holidays, as these aren't classed as working days. If you're choosing one of those dates, that could be causing the error message.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 21, 2026

    The 22/09 is a Tuesday, the switch did not offer any weekend etc so that is not the issue 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2026

    Hi ​@MQU,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.