PAC cose iant working

3 replies
34 views

PAC code not working

Gemma M

iD Mobile Employee

Hi @hannahbradley,

I’m sorry to hear that your PAC code isn’t working.

Could you please confirm whether you’re trying to transfer your number to iD Mobile from another network, or transfer your number from iD Mobile to another network?

Once we know which way you’re transferring, we can advise you on the next steps.

Please don’t provide your PAC code or any personal/account information here, as the Community is a public platform.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hannahbradleyAuthor

New Contributor

From another network to id

M

Marquerita T

iD Mobile Employee

Hi @hannahbradley.

Thank you for your response.

Can you please check with your previous provider if the PAC code has not expired?

Alternatively, you can contact our Live Chat via sot https://www.idmobile.co.uk/live-chat so that they can manually transfer your mobile number to us.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.