Skip to main content
Question

PAC issue with initial ordering

  • June 25, 2026
  • 1 reply
  • 9 views
D
New Contributor

I signed up this morning to a Sim only plan with ID. I provided the PAC number and agreed a transfer date with the vendor.

However I subsequently received a text message from ID saying they cannot transfer a number from one ID account to another. However my current contract is with another provider, not with ID so unsure why I received the text??

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@DamienW,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement