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DamienW
New Contributor
June 25, 2026
Question

PAC issue with initial ordering

  • June 25, 2026
  • 1 reply
  • 10 views

I signed up this morning to a Sim only plan with ID. I provided the PAC number and agreed a transfer date with the vendor.

However I subsequently received a text message from ID saying they cannot transfer a number from one ID account to another. However my current contract is with another provider, not with ID so unsure why I received the text??

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 26, 2026

    Hi ​@DamienW,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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