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Question

PAC not entered when ordered a new SIM

  • June 2, 2026
  • 1 reply
  • 1 view
J
Community Member

Hello,

I have recently joined Id mobile and I want to keep my existing number. I read I would be prompted to add my PAC during the checkout process which did not happen (or I just missed it). Now I am waiting for the ID sim to be delivered in a couple of days which I believe will come with a new number.

How do I suppose to do the switch now? I cannot log into my ID area because I am prompted to add a code received by SMS on my new number.

Any ideas? I have had my current number for nearly 10 years now and I would like to keep it.

Thanks in advance,

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 3, 2026

Hi ​@juniorandrietta,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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