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Question

PAC Number

  • June 23, 2026
  • 1 reply
  • 7 views
J
Community Member

I have received my new phone and sim card. I have my PAC number ready but when I login to the app it says to add phone number. I haven't changed it yet. Is the number on the sim card? 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • June 24, 2026

    Hi ​@Jen0910 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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