Skip to main content
Community Member
Jen0910
Community Member
Jun 23, 2026 4:06 PM UTC
Question

PAC Number

I have received my new phone and sim card. I have my PAC number ready but when I login to the app it says to add phone number. I haven't changed it yet. Is the number on the sim card? 

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jun 24, 2026 3:55 PM UTC

    Hi ​@Jen0910 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement