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Community Member
albatinx
Community Member
August 30, 2026
Question

PAC Number Transfer and iMessage Issue

  • August 30, 2026
  • 1 reply
  • 17 views

hello,

i recently switched from three to iD mobile and provided my PAC code because i wanted to keep my existing mobile number.

however, my iD mobile SIM is currently showing a different number, and my original number has not transferred over. i’m also having issues with iMessage since switching.

could you please check the status of my number transfer and let me know if there is anything else i need to do to complete the transfer?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 5, 2026

    Hi ​@albatinx,

     

    I'm really sorry to hear you're experiencing issues with your service after transferring your number. Please try the steps below:

     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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