Same thing has happened me last Wednesday. Told me to sign out of my Apple ID too now I can’t even sign back in to try reactivate iMessage as I can’t receive texts or calls. Terrible service. 

Hi ​@Danielle10 

Thank you for getting in touch with us I am so sorry that you have replied and no response. 

Please check your private messages I have responded.

Thank you,

Zandile m 

The iD Mobile 

Hi ​@nomes 

Thank you for getting in touch with us, I’m sorry to hear you’re experiencing this I understand how frustrating it must be, especially if you’re now unable to receive texts or calls.

To help you recover access, you can try the following steps:

Restart your iPhone
Try signing back into your Apple ID via Settings → Sign in to your iPhone
Check Apple’s system status page to confirm iMessage services are working
If possible, try inserting your SIM into another phone temporarily to receive any verification SMS

Thank you,

Zandile m

The iD Mobile Team 

I have tried all of these steps. I cannot log back into my Apple ID as I need a text code or phone call

code to which I can’t receive either. I carried out all the steps of changing sims, and resetting networks etc. Nothing is working. 

Hi ​@nomes,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Is there going to be a response to my message? Lacking customer service and ability to fix issues. Seems like everyone is having these issues 

Hi ​@nomes,

I am so sorry for the delayed response. 

I will response to you shortly. 

Regards,

Gemma M

The iD Mobile Social Media Team