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Community Member
Fiona98
Community Member
Apr 21, 2026 2:38 PM UTC

pac switch over

Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

    17 replies

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    New Contributor
    nomes
    New Contributor
    Apr 22, 2026 11:05 AM UTC

    Same thing has happened me last Wednesday. Told me to sign out of my Apple ID too now I can’t even sign back in to try reactivate iMessage as I can’t receive texts or calls. Terrible service. 

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Apr 22, 2026 5:08 PM UTC

    Hi ​@Danielle10 

     

    Thank you for getting in touch with us I am so sorry that you have replied and no response. 

     

    Please check your private messages I have responded.

     

    Thank you,

     

    Zandile m 

    The iD Mobile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Apr 22, 2026 5:11 PM UTC

    Hi ​@nomes 

     

    Thank you for getting in touch with us, I’m sorry to hear you’re experiencing this I understand how frustrating it must be, especially if you’re now unable to receive texts or calls.

     

    To help you recover access, you can try the following steps:


    Restart your iPhone
    Try signing back into your Apple ID via Settings → Sign in to your iPhone
    Check Apple’s system status page to confirm iMessage services are working
    If possible, try inserting your SIM into another phone temporarily to receive any verification SMS

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    nomes
    New Contributor
    Apr 22, 2026 5:14 PM UTC

    I have tried all of these steps. I cannot log back into my Apple ID as I need a text code or phone call

    code to which I can’t receive either. I carried out all the steps of changing sims, and resetting networks etc. Nothing is working. 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 22, 2026 7:03 PM UTC

    Hi ​@nomes,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    nomes
    New Contributor
    Apr 22, 2026 9:02 PM UTC

    Is there going to be a response to my message? Lacking customer service and ability to fix issues. Seems like everyone is having these issues 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 23, 2026 9:37 AM UTC

    Hi ​@nomes,

     

    I am so sorry for the delayed response. 

     

    I will response to you shortly. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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