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Community Member
Sammydux123
Community Member
Oct 28, 2026 3:09 PM UTC

phone

My mum contacted you yesterday about changing my phone and she said we were to expect a call between 1-2 today and i havent recieved one and neither has she

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 29, 2026 1:24 PM UTC

    Hi ​@Sammydux123, 

     

    Thank you for getting in touch. I’m sorry that neither you nor your mum received the expected callback between 1 pm and 2 pm today. I understand how disappointing this must be, especially when you were expecting an update about changing your phone.

     

    To discuss your upgrade options and get further assistance, I recommend contacting our Sales team through either of the following channels:

    • Live Chat: https://www.idmobile.co.uk/live-chat
    • Phone: 0800 049 0250

    Our Sales team will be able to discuss the available options and advise you on the next steps.

     

    I apologise again for the inconvenience and appreciate your patience.

     

    Owethu

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