Recently moved to ID mobile. Did PAC code to bring old number with on purchase. When we try and activate the phone it asks for a sm-DP+address code / initially with a QR code or then manually. From googling it says we should have received a E-sim QR code, which we haven't (we have a real SIM incase that’s useful to know). And when googling/ and asking chat bot how to get a new QR code it says to down load ID mobile app and go to settings. But we can't get into the app as it sends you a text confirmation code and the mobile is not yet activated! Argh! Can't find a support line phone number to call. What do we do?