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Question

phone calls

  • July 10, 2026
  • 3 replies
  • 4 views

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I tried to call by on 150  but I got message you cannot make call you have reached your CAP I don't understand what CDP I thought calls were free except 0800 or whatever numbers help?

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 11, 2026

Hi ​@Hedges,

 

We're sorry to hear you're having trouble making the call.

 

Calls to 0800 numbers are free, but we're not sure what 150 refers to in your case. Could you let us know who or what you're trying to call?

 

If the number you're calling isn't included in your plan, you'll need to increase your bill cap before you can make the call, as out-of-plan chargeable calls are blocked once your bill cap has been reached.

 

You can view our call charges here: https://www.idmobile.co.uk/help-and-support/call-charges

 

If you could provide a little more information about the number you're trying to call and where you're calling from, we'll be happy to help further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


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  • Author
  • Helpful Contributor
  • July 11, 2026

I was calling bt


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  • Author
  • Helpful Contributor
  • July 11, 2026

I thought calls were free don't know what my cap is very confusing