Skip to main content
New Contributor
Westie007
New Contributor
May 23, 2026 7:38 AM UTC
Question

Phone calls not working after swtich

I have now switched yesterday, I have turned my phone on and off and I cannot make phone calls and cannot receive them. 
everything else works.

    3 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 24, 2026 11:51 AM UTC

    Hi ​@Westie007 

     

    Can you tell me the make and model of your phone please?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Westie007Author
    New Contributor
    May 24, 2026 1:18 PM UTC

    iPhone 15 pro max 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 25, 2026 9:30 AM UTC

    Hi ​@Westie007,

     

    Thanks for sharing, please could you try the below steps:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement