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Question

Phone calls not working after swtich

  • May 23, 2026
  • 3 replies
  • 10 views
W
New Contributor

I have now switched yesterday, I have turned my phone on and off and I cannot make phone calls and cannot receive them. 
everything else works.

    3 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@Westie007 

     

    Can you tell me the make and model of your phone please?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor
    • Westie007
    • Author
    • New Contributor
    • May 24, 2026

    iPhone 15 pro max 

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 25, 2026

    Hi ​@Westie007,

     

    Thanks for sharing, please could you try the below steps:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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