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Community Member
Aaliyahjaz
Community Member
May 5, 2026

phone contract

I’m trying to set up a phone contract for my niece but it won’t take the 1p charge for the direct debit charge.

    2 replies

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    May 5, 2026

    Hi ​@Aaliyahjaz,

     

    Thank you for your message.

     

    We’re really sorry to hear that you’re having issues setting up the contract for your niece and that the 1p Direct Debit verification charge isn’t going through.

    We understand how frustrating this can be, especially when you’re trying to complete the process.

    To help resolve this quickly, please contact our Sales Team on 0800 049 0250. They will be able to look into this further and assist you in completing the setup.

     

    Thanks.

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    New Contributor
    IDMobileIsS41T
    New Contributor
    May 5, 2026

    I’m trying to set up a phone contract for my niece but it won’t take the 1p charge for the direct debit charge.

    Please don't sign up, the whole company is shocking

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