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New Contributor
January 20, 2026
Question

phone number didn’t switch

  • January 20, 2026
  • 3 replies
  • 69 views

My phone number was meant to switch over yesterday but nothing happened. No update received from id. Do I need to reschedule?

    3 replies

    iD Mobile Employee
    January 20, 2026

    Hi ​@geggy, Have you restarted your device?

     

    Alternatively, please reach out to us directly via email at socialqueries@idmobile.co.uk and include the following details:

     

    Full name

    Full address

    Mobile phone number

    Email address

    Pac code and number you want to keep

     

    Once we receive this information, we’ll be able to check the status of the switch and advise whether any further action is needed.

     

    ~Marquerita

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    geggyAuthor
    New Contributor
    January 20, 2026

    Thanks, in the meantime I received an email informing me it would happen to today, I will follow the instructions above if it’s not successful today, thanks 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 20, 2026

    Hi ​@geggy ,

     

    Please make sure you have the correct iD Mobile SIM inserted in your phone.

    If the switch still hasn’t happened, please wait until 6pm today as sometimes it can take longer.

    If it still hasn’t switched by then, let us know and we’ll assist further.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.