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phone number switch

  • July 3, 2026
  • 5 replies
  • 15 views

when I get the phone number transfer text I got the sim already

5 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2026

Hi ​@Forest156,

 

Just to check, are you referring to a number transfer?

 

If so, the confirmation text will be sent on the date selected for the transfer. As you've already got your iD Mobile SIM, please make sure it's inserted into your phone on the day the transfer is due to complete.

 

If the transfer date has already passed and your number still hasn't moved over, please let us know and we'll be happy to advise on the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 3, 2026

yes, I got the email have other phone number,and my switch day on next friday so we can received text and can activate 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+14
  • iD Mobile Employee
  • July 3, 2026

Hi ​@Forest156,

 

Yes you may, you are welcome to start using the SIM card now if you’d please, however until the transfer, it will be linked to your temporary iD Mobile number. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 3, 2026

noted thanks


Gemma M
iD Mobile Employee
Forum|alt.badge.img+14
  • iD Mobile Employee
  • July 6, 2026

Hi ​@Forest156,

 

No problem at all! You're very welcome.

 

If you need any further assistance in the future, you're always welcome to get back in touch.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team