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New Contributor
July 3, 2026

phone number switch

  • July 3, 2026
  • 7 replies
  • 36 views

when I get the phone number transfer text I got the sim already

7 replies

Gemma M
iD Mobile Employee
iD Mobile Employee
July 3, 2026

Hi ​@Forest156,

 

Just to check, are you referring to a number transfer?

 

If so, the confirmation text will be sent on the date selected for the transfer. As you've already got your iD Mobile SIM, please make sure it's inserted into your phone on the day the transfer is due to complete.

 

If the transfer date has already passed and your number still hasn't moved over, please let us know and we'll be happy to advise on the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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Forest156Author
New Contributor
July 3, 2026

yes, I got the email have other phone number,and my switch day on next friday so we can received text and can activate 

Gemma M
iD Mobile Employee
iD Mobile Employee
July 3, 2026

Hi ​@Forest156,

 

Yes you may, you are welcome to start using the SIM card now if you’d please, however until the transfer, it will be linked to your temporary iD Mobile number. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Forest156Author
New Contributor
July 3, 2026

noted thanks

Gemma M
iD Mobile Employee
iD Mobile Employee
July 6, 2026

Hi ​@Forest156,

 

No problem at all! You're very welcome.

 

If you need any further assistance in the future, you're always welcome to get back in touch.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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Forest156Author
New Contributor
July 10, 2026

HI I reach the switch day still no switching yet my number 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 10, 2026

Hi ​@Forest156,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.