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Question

Phone still cannot receive texts and calls since switching to ID. 3weeks +. Now very stressful.

  • June 23, 2026
  • 3 replies
  • 28 views
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New Contributor

Since switching to ID at the start of June I have not been able to receive text messages and calls.

I have tried customer service 3 times. They have been easy to talk to but we're at the stage where I have just received and activated a new SIM yesterday with no success, after trying everything on this list multiple times.

 

Including also being told to reset network settings (don't do that if they say to as it wipes all WiFi and Bluetooth history too which is very annoying).

I was so hopeful to switch to ID but it's turning into a new kind of hell and I wouldn't recommend switching to anyone.

It is now becoming a serious issue as I start some work on Friday which relies of text for verification with no other options and could lose me a contract which is my income for July/August.

 

Seeing other articles about a split port which only ID technical team can sort? Someone please help/ ID please escalate this to you technical support team ASAP - deadline Friday!

 

 

    3 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Dazzles,

     

    We're really sorry to hear that you're still experiencing this issue, especially with work starting on Friday and the impact this could have on you.

     

    We also apologise that none of the troubleshooting completed so far has resolved the problem.

     

    As you've already been through the standard checks and are still unable to receive calls and texts, it may be worth trying another replacement SIM if the newly activated SIM hasn't made any difference.

     

    Unfortunately, we're unable to arrange replacement SIMs from the Community, so we'd recommend getting back in touch with our Customer Service team via Live Chat as soon as possible. They'll be able to review what's been done so far, arrange a further replacement SIM if appropriate, and escalate the issue where required.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We sincerely hope this gets resolved quickly for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      New Contributor
      • Dazzles
      • Author
      • New Contributor
      • June 24, 2026

      I had the replacement SIM which was the new SIM mentioned above which also did not work in different phones. I have since been back in touch with customer service team who have escalated the case onto the technical team. Everyone has been helpful it's just frustrating to have to go through such a long process of steps to get it sorted. Fingers crossed they can sort it before Friday!

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+15
      • Gemma M
      • iD Mobile Employee
      • June 25, 2026

      Hi ​@Dazzles,

       

      Thank you for the update, and we're sorry that you've had to go through such a lengthy troubleshooting process.

       

      We really appreciate your patience and understanding whilst we work to get this resolved. It's encouraging to hear that the issue has now been escalated to our Technical Team, especially as the replacement SIM produced the same result across multiple devices.

       

      We completely understand how important it is to have this sorted before Friday, and we're keeping our fingers crossed that the Technical Team can identify and resolve the issue as quickly as possible.

       

      Thank you again for bearing with us throughout the process.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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