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Pixel Buds Pro 2 Dates Contradiction

Forum|Forum|3 months ago
October 29, 2025
1 reply
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KatieB23
Community Member

Hi,

I have recently purchased a Google Pixel Pro 10 XL through ID mobile. As part of the deal I was informed I can claim a pair of Pixel Buds Pro 2.

When following the link on ID mobile, I am told on the ID mobile website that's the claim needs to be made by 1/11/25 23:59. However, when I follow the link to Google, it tells me that I cannot claim until 14 days after the purchase date, this would be 9/11/25.

What happens next? I don't want to leave this until the 9th to find I can't get them. Will it still honour my purchase and free gift on the 9th of November?

Best answer by Lamiya C

Hi @KatieB23 ,

Thanks for your message, I completely understand your concern.
Although the iD Mobile site mentions the claim deadline as 1st November, Google’s promotion terms require you to wait 14 days after purchase before claiming, which in your case is 9th November. As long as your purchase was made within the promotional period, you’ll still be eligible to claim your Pixel Buds Pro 2 on or after 9th November.

Lamiya
iD Mobile Social Media Team

+9

Lamiya C
iD Mobile Employee
Answer
Forum|Forum|3 months ago
October 30, 2025

Hi @KatieB23 ,

Thanks for your message, I completely understand your concern.
Although the iD Mobile site mentions the claim deadline as 1st November, Google’s promotion terms require you to wait 14 days after purchase before claiming, which in your case is 9th November. As long as your purchase was made within the promotional period, you’ll still be eligible to claim your Pixel Buds Pro 2 on or after 9th November.

Lamiya
iD Mobile Social Media Team

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