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Community Member
unhappyidcustomer
Community Member
September 4, 2026
Question

Please could I speak to someone at ID in person!?

  • September 4, 2026
  • 1 reply
  • 18 views

Hi ID,

I recently left you and gave you a STAC instead of a PAC, my mistake obviously. Spoke to customer services on the web chat who said they would cancel the STAC for me within 24 hours. That was Thursday 3/9/26, nothing happened by the Friday 4/9/26 so I contacted again and was told it could take 48 hours this time and it would be sorted, now my number has been cut off….

I would like my number back, I don't care if I need to buy a pay as you go monthly SIM, I would like it back and then I will transfer away again. I was promised by 2 agents my number would not get cancelled and basically lied to. I know this can be done as weirdly a friend went through a very similar situation with o2 and EE and he got his number back in the way I have mentioned. I know numbers are kept for a minimum of 30 days before they go back in the pool.

Please help me, I would rather speak to a real person on the phone to resolve this.

Joe

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    September 9, 2026

    Hi ​@unhappyidcustomer,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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