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Community Member
April 26, 2026
Question

porting

  • April 26, 2026
  • 1 reply
  • 14 views

My number has ported in but I cannot send SMS. I can receive texts. iMessage won’t activate. This looks like outbound SMS provisioning isn’t complete

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Neil62

     

    Thank you for reaching out. I do apologise that you are able to send text and activate iMessage. Please follow the instructions below to help resolve the issue:

    1. Could you please go to Settings > Phone > My Number
    2. Please update this to the number you wish to keep. Please note, the device may not allow the change to save immediately this is expected in some cases.
    3. If the number does not save straight away, I’d like you to reset your network settings to refresh the connection:
    • Open Settings
    • Tap General
    • Scroll down and select Transfer or Reset iPhone
    • Tap Reset
    • Select Reset Network Settings
    • Enter your passcode if prompted and confirm

    For the iMessage issue please click on the link below:
     


    Owethu