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Steven21
New Contributor
November 15, 2025
Solved

Porting To iD with Delayed Order

  • November 15, 2025
  • 3 replies
  • 42 views

Hi folks,

 

I placed an order with iD but received an email to say that my phone will not be delivered until around mid-December.

I was trying to find out if it is possible to port over sooner than this by getting my SIM in advance? This is to avoid the PAC code expiring from O2

    Best answer by WelshPaul

    So I have contacted Live Chat and I have been told there that I cannot get a SIM sent until the phone is in stock and therefore unable to get my number ported over until then.

    That’s correct. I have no idea why ​@Lamiya C told you that was possible. 

    3 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    November 15, 2025

    Hi ​@Steven21 ,

     

    Thank you for reaching out and explaining the situation. Yes, it’s possible to request your SIM in advance so you can port your number sooner and avoid your PAC code expiring.
    Please send us a private message via Facebook or Instagram, or contact us through Live Chat, so we can securely access your account and arrange for the SIM to be dispatched. Once you have the SIM, we can help you complete the port before your handset arrives.


    Looking forward to your message so we can get this sorted for you.


    Lamiya
    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Steven21Author
      New Contributor
      November 15, 2025

      So I have contacted Live Chat and I have been told there that I cannot get a SIM sent until the phone is in stock and therefore unable to get my number ported over until then.

      WelshPaul
      Platinum 
Contributor
      WelshPaulAnswer
      Platinum 
Contributor
      November 15, 2025

      So I have contacted Live Chat and I have been told there that I cannot get a SIM sent until the phone is in stock and therefore unable to get my number ported over until then.

      That’s correct. I have no idea why ​@Lamiya C told you that was possible. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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