Primary phone number

5 replies
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Just ported my old number to new id mobile account. I think the transfer has worked (though still having issues with messaging app) but my iPhone still shows the temporary number as my primary number. I can’t overwrite the number myself. How do I get it to change?

Z

Zandile M

iD Mobile Employee

Hi, @Helensq

Thank you for reaching out, please restart your device to have your number working correctly after getting a text from us to say it has completed. Or use the following steps:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If the issue persists, please send us private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

Thank you,

Zandile

The iD Mobile Team

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WelshPaul

Platinum  Contributor

You have more than one SIM/eSIM installed on your device. Remove or delete any unwanted or unused SIMs/eSIMs.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.