private message

Forum|Forum|8 months ago
January 9, 2026
3 replies
48 views

An advisor asked me to send a private message about my complaint but I am unable to private message them how do I do this please?

Best answer by Gemma M

Hi @karikari,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Decembersangel72

Gold Contributor

Hi @karikari

To contact an advisor via private message:-

Click on the persons name
This will open their profile page
Click on the ‘Send message’ button

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

karikariAuthor

Active Contributor

L

Hi @karikari

To contact an advisor via private message:-

Click on the persons name
This will open their profile page
Click on the ‘Send message’ button

Hope this helps x

Thank you I tried that it said I’m not permitted to send them a message