Problem accessing website account

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I am using my eSIM on an iPad. I know I cannot authenticate if I use the app. However when I log on to the website it says I have to add my number and then attempts to send me an sms which I cannot receive. So I have no way to access my account via website either.

AppRegistration

Hosai W

iD Mobile Employee

Hi @EmmaSB18

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the login issues.

In order to have the plan registered you would need to have the sim in a handset that can receive texts, as you are using an iPad you would need to obtain one either in your nearest Currys store or by contacting the live chat team so they can issue you with a replacement.

Thanks,
Hosai

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