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Question

problem submitting a PAC code

  • June 8, 2026
  • 1 reply
  • 12 views

I have been helping my husband who now has a new phone with iD. He needs to keep his old number.  I have a PAC code. Having opened an account for him on the iD app when I request to start a PAC submission the page responds by saying the records do not match their system.  Anyone able to help please 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 9, 2026

Hi ​@Michmace63,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai