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New Contributor
Kaz18192
New Contributor
August 29, 2026

problems choosing a date to change number

I am trying to switch my number using a PAC but cannot choose a transfer day, as the Calendar is grey and won’t let me select . Is anyone able to help me with this?
thank you

    4 replies

    New Contributor
    Kaz18192Author
    New Contributor
    August 29, 2026

    Please can someone help???

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    August 29, 2026

    Rather than ask on a community forum, use CHAT page.😁

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Kaz18192Author
    New Contributor
    August 30, 2026

    I tried that, it didn’t resolve the problem 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    September 2, 2026

    Hi ​@Kaz18192 
     

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks."
    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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