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New Contributor
September 17, 2026

Promotion Con?

  • September 17, 2026
  • 5 replies
  • 21 views

When I signed up there was a promotion for a Galaxy tab 11, when I have looked at claiming it,  you say the offer expired. The date the offer expired is 2 months before I signed up. Why is this?

    5 replies

    iD Mobile Employee
    September 18, 2026

    Hi ​@Wregsy99.

     

    Thank you for your post. I'm sorry for the confusion around this. That definitely shouldn't be the case if the offer was still showing as available when you signed up. Could you let us know where you saw the Galaxy Tab 11 promotion advertised

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    Wregsy99Author
    New Contributor
    September 23, 2026

    I signed up on the 5th of September,  in the documentation I've received it says promotion Galaxy Tab 11, your boards say the promotion ended in July 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@Wregsy99,

     

    Thanks for getting in touch.

     

    If the Samsung Galaxy Tab offer was advertised as part of your purchase, but the claim page is showing an expiry date from before you placed your order, we’d recommend contacting the point of sale where you purchased the phone. They’ll be able to check which promotion was attached to your order and advise you further.

     

    You can also check the current iD Mobile promotional offers and claim information here: https://www.idmobile.co.uk/claim-your-offer

     

    If your offer was a Samsung promotion, you can also check Samsung’s promotions page here: https://samsung-offers.claims/

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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    Wregsy99Author
    New Contributor
    September 24, 2026

    Thank you I'll try the point of sale,  I think I need to contact the industry ombudsman also,  definitely feels like mis-selling. Luckily it's mentioned in all the documentation I've received. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2026

    Hi ​@Wregsy99,

     

    I’m sorry for the frustration this has caused.

     

    As mentioned on the iD Mobile website, promotional offers of this type need to be claimed through the relevant promotion claim process.

     

     

    For the Samsung promotion, the claim will need to be submitted using the following website: https://samsung-offers.claims/

     

    Unfortunately, we’re unable to process the promotional claim directly through iD Mobile, so this would be the route you’ll need to follow to claim the offer.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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