PUK number required every time

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I need to type my PUK number every time I start my phone with this new SIM card. This happened before and this is a replacement card but the same error occurs

Gemma M

iD Mobile Employee

Hi @J.K,

I’m sorry to hear that you're being asked for the PUK code every time you restart your phone, especially as the same issue is happening with a replacement SIM.

As this is occurring on a replacement SIM, we'd first recommend trying the SIM in another handset (if you haven't already) to see whether the issue follows the SIM or stays with the phone.

You can also check whether a SIM PIN is enabled:

Go to your phone's SIM settings.
Look for SIM card lock or SIM PIN.
If enabled, try disabling it and then restart the phone.

If the replacement SIM is doing the same thing in multiple handsets, please contact our Live Chat team so they can investigate further and determine whether another replacement SIM is required or if the issue needs escalating.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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