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QRcode not working

  • May 26, 2026
  • 1 reply
  • 2 views
J
Community Member

The QR code I got sent to activate is not working as I don't think my phone allows an esim after following each steps as advised. Can I get the manual SIM sent to me?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@Jemini,

     

    I am so sorry to hear of the issues that you are facing.

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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