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received error message when transferring old number

  • October 23, 2025
  • 1 reply
  • 41 views
T
Community Member

Received repeated error messages while trying to transfer my old number 

      1 reply

      Lamiya C
      iD Mobile Employee
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      • Lamiya C
      • iD Mobile Employee
      • October 23, 2025

      Hi ​@Trighelen ,

       

      Thanks for getting in touch , I’m sorry you’re seeing repeated errors when trying to transfer your number.


      Here are a few things to check:

      - Make sure your PAC code and account details are correct.
      -. Use the transaction reference from your welcome email (it should start with a “4”).
      -. Try submitting the request using a different browser or device.
      0. If you entered the PAC during checkout, the transfer may already be in progress.

      If the issue continues, please email socialqueries@idmobile.co.uk with your account details and a screenshot or description of the error. We’ll be happy to look into it and help get your number transferred.


      Best regards,


      Lamiya
      iD Mobile Social Media Team

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