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Community Member
October 23, 2025
Question

received error message when transferring old number

  • October 23, 2025
  • 1 reply
  • 46 views

Received repeated error messages while trying to transfer my old number 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 23, 2025

    Hi ​@Trighelen ,

     

    Thanks for getting in touch , I’m sorry you’re seeing repeated errors when trying to transfer your number.


    Here are a few things to check:

    - Make sure your PAC code and account details are correct.
    -. Use the transaction reference from your welcome email (it should start with a “4”).
    -. Try submitting the request using a different browser or device.
    0. If you entered the PAC during checkout, the transfer may already be in progress.

    If the issue continues, please email socialqueries@idmobile.co.uk with your account details and a screenshot or description of the error. We’ll be happy to look into it and help get your number transferred.


    Best regards,


    Lamiya
    iD Mobile Social Media Team

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