Receiving Phone Calls

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Just switched over from O2 with the PAC code & a new iPhone (from iD) & can make phone calls however cannot receive any

M

Marquerita T

iD Mobile Employee

Hi @Robbie0403.

Thank you for your post. I am sorry to learn you are not able to receive any calls.

Please try the following network reset steps depending on your device:

For Android:

Open Settings
Tap General management
Tap Reset
Tap Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number using the keypad
Tap Save
Go to Settings > Messages and turn off iMessage
Go to Settings > General > Reset
Tap Reset Network Settings
Once your iPhone restarts, go back to Settings > Messages and turn iMessage back on; this should let it recognise the new network and verify properly.

Please give your phone a restart after these steps if you haven't already, as that often helps it pick up the new network registration.

Thanks,

Marquerita

The iD Mobile Team

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