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Question

Receiving verification messages late

  • October 1, 2025
  • 7 replies
  • 34 views
G
New Contributor

I have recently switched to ID Mobile as I upgraded to an iPhone 16. I have kept my old number, but since I changed network providers I have been receiving verification messages for apps such as Gmail at least 12 hours late. All other messages have been working fine.

 

Any help would be appreciated!

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@gharris3112, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • gharris3112
    • Author
    • New Contributor
    • October 2, 2025

    Hi, I’m still receiving verification codes too late. This is for trying to sign into MyID Mobile 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@gharris3112, is the issue only with the iD Mobile OTP and not any others?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • gharris3112
    • Author
    • New Contributor
    • October 2, 2025

    Hi Tyler, this issue seems to be happening with all OTP requests

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@gharris3112, when you go into phone settings, is your phone number showing correctly?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • gharris3112
    • Author
    • New Contributor
    • October 2, 2025

    Hi Siân, my mobile number shows as blank in my phone settings

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • October 3, 2025

    OK ​@gharris3112  are you able to try adding this in?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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