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Community Member
Brian445566
Community Member
April 1, 2026

registering account

When I try to enter my date of birth when registering it say. not valid, no matter how I rearrange it. When try to speak to an agent on chat box it asks for postcode. again it won’t recognise a proper code.

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    April 1, 2026

    Hi ​@Brian445566,

     

    We’re sorry to hear that you’re having an issue registering your iD Mobile account. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline

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