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Jennie Glas
New Contributor
New Contributor
September 10, 2025
Question

Replacement sim will not activate in upgraded phone

  • September 10, 2025
  • 2 replies
  • 53 views

I’ve upgraded to a Google Pixel 9a. My replacement sim from Curries is inactive with no connection. My google account is synced, I can’t text or call anyone but have all my phone contacts. Thank you.

    2 replies

    Jennie Glas
    New Contributor
    New Contributor
    September 10, 2025

    I was sent a faulty cable, with both ends for the phone, rather than one for a usb charging point.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Jennie Glas, sorry to hear that. Please contact our live-chat ASAP and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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