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Donut55
Community Member
Nov 2, 2026 8:14 PM UTC

restricted mobile number

I call my mum every day but this evening I have got a recorded message saying that this number is now restricted from my phone but yet it worked yesterday. Her phone is working. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 4, 2026 7:36 PM UTC

    Hi ​@Donut55,

     

    I'm sorry to hear that. If you were able to call your mum yesterday but are now getting a message saying the number is restricted from your phone, we'd recommend trying a few troubleshooting steps first.

     

    Please try restarting your phone and turning Airplane Mode on for 30 seconds before turning it off again. It's also worth deleting your mum's contact and manually dialling the number to rule out any issue with the saved contact.

     

    We'd also recommend checking that the number hasn't accidentally been blocked on your phone, and asking your mum to check that your number hasn't been blocked on hers.

     

    If possible, try calling another number to see if the issue is only affecting calls to your mum or all outgoing calls.

     

    If you've tried the above and you're still getting the same message, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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