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Community Member
AP1996
Community Member
September 23, 2026

says my details are wrong id mobile

Hi there, I’m keeping my same number and getting a new phone and 24 month plan! But I’m trying to put my number in Id mobile but it says my details don’t match 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 23, 2026

    Hi ​@AP1996,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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