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Jas_73
Community Member
Jan 6, 2026 9:36 AM UTC
Question

set up a new account but have no sim or heard anything else.

I ordered a sim only contract in early december on-line, went through the credit check and received paperwork for it too, that’s the last i heard! never did get the sim or infact anything more from ID mobile, I am very confused.

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jan 6, 2026 1:17 PM UTC

    Hi ​@Jas_73,

    I am so sorry that you have not received any communication from us, please send us a private message so that we can have a look into this issue.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

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